UK & Ireland Delivery
We offer free delivery to UK & Ireland addresses. Upon receipt of payment orders are dispatch via a courier service.
Delivery will be between the hours of 8am and 6pm, we are unable to confirm a time.
Before the dispatch of your goods, you may request special arrangements (example, to leave with a neighbour or other secure location of your choosing) which we will follow, at your risk, as the insurance may become null and void.
Our online shop is currently only available to residents of the UK & Ireland.
If you have any lost or missing products from your order then please contact us either via phone 028 3835 0934 or email us.
Lost parcels must be reported within 30 days of the despatch date we will not be liable for any loss should you fail to do this.
Your Right to Cancel
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt and then providing you are able to return the goods in the original packaging and in new condition.
Amending Your Order – before dispatch of goods
In addition to your legal rights and obligations should you change your mind, you can cancel or change your order by calling us on 028 3835 0934 up until the point of its dispatch to you or a third party.
– after receipt of goods
Once opened due to hygiene etc we are unable to return a refund on any goods unless the product is faulty. This does not affect your legal rights.
After you have received your goods, you can return any item to us for a refund or an exchange, as long as it is unused and returned in the original packaging within 7 days of receipt of your goods and notified us accordingly.
You can either return items by recorded Royal Mail delivery or use a secure courier service. You will be responsible for these charges.