Protecting your privacy is very important to Kestrel Foods Limited. We value our relationship with you, whether you are a Kestrel Foods customer, a visitor to this website or a participant in a promotion. We will only use information you provide, which will be collected lawfully and in accordance with the Data Protection Act 1998. Any digital marketing efforts we undertake adhere strictly to these principles.
1. Your Consent
Please read this policy statement, which explains what we do with the information we collect. This statement explains our current privacy practices. We reserve the right to modify, alter or otherwise update this Policy at any time and users are encouraged to review this Policy from time to time. Your use of the Kestrel Foods website is subject to your agreement with this policy.
2. Personal Information
We do not rent, lend or sell personal information to anyone. Personal information will be held securely in accordance with the law.
Information you provide is used to help us meet your needs, including:
- Supplying you with information about products, special offers or promotions
- Competition entry forms which may include personal details
- Improving our products and services, and the operations of the website
To fulfil these objectives we may share information with an agent or affiliate and combine information you give us on the website or through other channels.
If we share information with a service provider or agent or affiliate we protect the information with a strict confidentiality agreement. Companies that supply support services or act as our agent or affiliate must conform to our privacy standards and only use personal information in the provision of those services or conduct of the agency.
Employees may not use or disclose customer information except in connection with our mutual business. All employees agree to safeguard such information in their Terms and Conditions of employment. This agreement continues after an employee has left the company.
We reserve the right to disclose information to:
- conform to legal requirements or comply with legal process
- collect or report debts owed to us, or protect our rights or property
3. Type of information we may collect
The type of information we may collect about you and other people includes:
- Date of Birth
- Email address
- Phone and or Mobile number
- Other details necessary to fulfil competition or marketing requirements
4. Children Under 13
We do not require children under the age of 13 to provide us with any more information than is reasonably necessary to participate and make use of this site and under no circumstances do we require children under the age of 13 to provide us with any personal information. Children under the age of 13 should not submit or post any personal information without the written consent of their parents or legal guardians.
5. Keeping our records accurate
We will make every reasonable effort to ensure the information we hold about you is accurate and up-to-date. You can find out what information we hold about you by contacting us. We will tell you what information we hold. If you find any errors, please notify us and we will correct them promptly. If you wish to change or modify information provided previously, please e-mail firstname.lastname@example.org.
6. Communications and opting-out
Communication is important between Kestrel Foods and our customers / prospective customers. If you give us permission when contacting us, we may from time to time send you information by email, post, phone or sms about products, special offers or promotions that we believe will interest you. If you subsequently want to opt-out from receiving further information from Kestrel Foods please e-mail email@example.com.
If you have not opted-in to be contacted for marketing purposes, you will not receive promotional material from Kestrel Foods.
7. Sensitive information
Occasionally it may be necessary to collect sensitive personal information. Where such information relates to someone other than you, you must obtain their explicit consent before disclosing it.
8. Online Purchase
When making a purchase online, Kestrel Foods will require you to provide personal details to complete your particular request. The data you provide is retained including your purchase history. Your credit card details are not retained or kept on file by Kestrel Foods.
9. Cookies and Log Files
We may use technology to track the visitor patterns on our website, sometimes this may include a “cookie”.
‘Cookies’ are small pieces of data stored on your computer hard drive by your internet browser. If you are browsing, a ‘cookie’ helps to measure the number of visits, average time spent, page views and other web site statistics. A ‘cookie’ by itself will not reveal your email address or identity and cannot be used to obtain data from your hard drive.
Log files allow us to record visitors’ use of the site which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you or information about which other sites you have visited.
10. Ability to browse anonymously
You can visit the website without revealing any information about yourself, including your e-mail address. We may use IP addresses and referring URLs to analyse trends, administer the site, track visitor patterns, and gather broad demographic information for aggregated use. IP addresses are not linked to personally identifiable information.
11. Aggregated information/surveys
We may provide aggregated information about sales, traffic patterns and services to third parties, but these statistics will not include any personal information that identifies individuals.
Periodically we may conduct on-line surveys to understand customers’ needs and experiences better. You will be given the option of not participating in these surveys.
12. Transfer of data to other jurisdictions/territories including outside EU
No data collected on this website will be transferred outside of this company, which is based in Northern Ireland.
13. Responsibility for privacy
If you have any questions about our compliance with the Data Protection Act or our Information Security, please e-mail firstname.lastname@example.org.
14. Subject Access
Under the Data Protection Act 1998 you have a right of access to the personal information we hold about you. If you wish to exercise this right, please submit a Data Subject Access Request in writing to:
Kestrel Foods Ltd
Unit 8,Carn Drive
Carn Industrial Estate